Refund policy
🔄 Return & Refund Policy – Veeslo™
Your comfort and satisfaction matter to us.
At Veeslo™, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with a simple and customer-friendly return process.
📅 7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.
📦 Eligibility for Returns
To qualify for a return:
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The item must be unused and in original condition
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Original packaging must be included
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Proof of purchase (Order ID or receipt) is required
📩 How to Start a Return
To initiate a return, please contact us at:
Please include:
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Your Order ID
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Reason for return
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Product images (if the item is damaged or defective)
Once your return request is approved, we’ll provide instructions on how to proceed.
⚠️ Items sent back without prior approval may not be accepted.
🚚 Return Shipping
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Customers may be required to ship the product back to our return address
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Return shipping costs may be the responsibility of the customer unless:
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The product is defective
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The wrong item was delivered
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❌ Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
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Used or damaged items caused by customer misuse
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Personal care products
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Sale items
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Gift cards
⚠️ Damaged or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive:
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A damaged product
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The wrong item
Contact us within 48 hours at:
We’ll work quickly to resolve the issue for you 💜
🔁 Exchanges
We currently do not offer direct exchanges.
If eligible, you may return the product and place a new order separately.
💰 Refunds
✅ Prepaid Orders
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Refunds will be issued to the original payment method
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Processing may take 5–10 business days after approval
💵 Cash on Delivery (COD) Orders
Refunds for COD orders will be processed through:
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UPI
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Bank Transfer
Customers may be asked to provide payment details for refund processing.
⏳ Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please contact us at:
📌 Important Notes
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Returns are accepted only within 7 days of delivery
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We reserve the right to reject refund requests if return conditions are not met
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Veeslo™ is not responsible for delays caused by courier partners or external factors
Thank you for shopping with Veeslo™ 💜
We’re committed to making your experience smooth, comfortable, and hassle-free.